To inform flight crews of a Pegasus-FMC anomaly regarding route discontinuity removal between a selected departure and the active route.
Boeing has confirmed operator reports of a Pegasus-FMC anomaly related to removal of a route discontinuity between a selected departure and the active route. Boeing engineering has confirmed this software anomaly may occur if a route discontinuity is removed using the RTE page 2 instead of using the RTE LEGS page. Some operator reports indicate the waypoint identifier disappears from the scratch pad when line-selected into the discontinuity boxes, but the RTE page title never indicates the route modification, hence the entry attempt is not successful. And in some cases, a subsequent FMC lockup may result.
Honeywell is aware of this Pegasus-FMC anomaly. The planned fix to the problem is under investigation.
To prevent the occurrence of this anomaly, removal of route discontinuities between a selected departure and the active route using the RTE LEGS page instead of RTE page 2 is recommended.
This Flight Crew Operations Manual Bulletin will be revised to include service bulletin information when available.